Terms of Service

By contacting Total Signs ("we", "us"), using our customer portal, or engaging us for sign design, fabrication, permitting, or installation services, you agree to these terms.

Services

We provide custom signage services described to you directly when you contact us. Specifics — including pricing, scope, materials, and timelines — are agreed between you and us at the time of engagement, typically through a written quote or order confirmation issued via our customer portal.

Customer portal accounts

You are responsible for keeping your account credentials secure and for any activity on your account. Notify us promptly through our contact form or by phone at (281) 652-5553 if you suspect unauthorized access.

Communications

If you call us and we do not answer, we may reply by SMS to let you know we missed your call. By contacting us you consent to that single transactional reply. See our SMS Consent and Opt-In page for full detail and opt-out instructions.

SMS Terms and Conditions

1. SMS consent communication. The information you provide, such as phone numbers obtained as part of the SMS consent process, will not be shared with third parties or affiliates for marketing purposes.

2. Types of SMS communications. If you have consented to receive text messages from Total Signs, you may receive messages related to:

• Appointment and on-site survey scheduling and reminders
• Quote and project status updates
• Follow-up messages about your inquiry or active job
• Billing and payment-related messages
• Conversational purposes, including replies to your questions and general customer care

Example: "Hello, this is Total Signs — a reminder of your on-site survey on [Date] at [Time]. Reply STOP to opt out of SMS messaging from Total Signs."

3. Message frequency. Message frequency may vary depending on the type of communication. For example, you may exchange several messages with us during a conversation for customer care or in response to your questions.

4. Potential fees for SMS messaging.Standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary depending on whether the message is sent domestically or internationally.

5. Opt-in method. You may opt in to receive SMS messages from Total Signs in the following ways:

• By submitting an online form on our website and checking the SMS consent box

6. Opt-out method. You can opt out of receiving SMS messages at any time. To do so, simply reply STOP to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help. If you are experiencing any issues, reply with the keyword HELP. You can also get help directly from us by calling (281) 652-5553 or visiting our SMS Consent and Opt-In page.

8. Standard messaging disclosures. Message and data rates may apply. You can opt out at any time by texting STOP. For assistance, text HELP or visit our Privacy Policy and these Terms and Conditions. Message frequency may vary. If you do not wish to receive SMS messages, simply do not check the SMS consent box on our forms.

Acceptable use

You agree not to use our communication channels or customer portal to harass, defraud, or send unlawful content.

No warranty

Services are provided "as is" without warranty of any kind, to the maximum extent permitted by law. Specific warranties on fabricated signage, installation, or materials are governed by the written terms of your individual order.

Limitation of liability

To the maximum extent permitted by law, Total Signs is not liable for indirect, incidental, or consequential damages arising from your use of our services or customer portal.

Changes

We may update these terms from time to time. The last updated date above reflects the most recent change.

Contact

Total Signs
11450 Bissonnet St #323, Houston, TX 77099
Phone: (281) 652-5553
Online: contact form